This course is designed specifically to help improve both the credit management and remedial skills of individuals responsible for managing credit risk assets. Our specialist faculty in relevant subject areas uses practical examples and case studies to show how to manage credit resources and use debt collection techniques that really work.
It is our underlying philosophy that if credit and collection staff don’t understand how risk appetite framework relates to them, then their employers do not have a very good risk appetite framework. Why? Because one of the primary goals of such a framework is to connect the day-to-day activities of staff with the Board- approved risk appetite.
Through this course, we identify effective activities of the more sophisticated firms in articulating and communicating their risk appetite in both financial and non-financial terms, giving clear direction on how to manage conducts and reputational risk as well.
This programme is relevant to all those involved in giving credit and recovering debt – finance, sales and customer services staff as well as credit control and debt collection teams. A thoroughly practical three-day course – intensive but presented in a stimulating manner that encourages discussion, skill development and effective learning.
| Date | Duration | |
|---|---|---|
| Face-to-Face | Starts August 7, 2024 | 3 days |
| Live Virtual | Starts August 7, 2024 | 3 days |
Because one of the primary goals of such a framework is to connect the day-to-day activities of staff with the Board- approved risk appetite.
Within the overarching risk management strategy of credit firms, the collections strategy is both clear and detailed: the desired outcomes are specified in a variety of consistent ways and not just in terms of Naira amounts collected.
Therefore, we adopt methods tested and trusted by advanced firms in teaching delegates how to break down the desired outcomes of their strategies by segment and also by customer outcomes. Done properly, collections staff will understand how they contribute to the firm’s overall risk appetite objectives. If individuals responsible for credit control and recovery are adequately informed and trained to recognise the overall corporate risk objectives, Board and management will be able to adequately review and challenge the collections team’s performance in a balanced way by measuring not just the amount collected but also the outcomes that customers are receiving.
Basic to intermediate Microsoft Excel spreadsheet is required for this course otherwise delegates are advised to understand Basic Excel Skills course prior to being registered on this course.
