|Face-to-Face||Starts September 5, 2022||3 days|
|Live Virtual||Starts September 5, 2022||3 days|
Because one of the primary goals of such a framework is to connect the day-to-day activities of staff with the Board- approved risk appetite.
Within the overarching risk management strategy of credit firms, the collections strategy is both clear and detailed: the desired outcomes are specified in a variety of consistent ways and not just in terms of Naira amounts collected.
Therefore, we adopt methods tested and trusted by advanced firms in teaching delegates how to break down the desired outcomes of their strategies by segment and also by customer outcomes. Done properly, collections staff will understand how they contribute to the firm’s overall risk appetite objectives. If individuals responsible for credit control and recovery are adequately informed and trained to recognise the overall corporate risk objectives, Board and management will be able to adequately review and challenge the collections team’s performance in a balanced way by measuring not just the amount collected but also the outcomes that customers are receiving.
Basic to intermediate Microsoft Excel spreadsheet is required for this course otherwise delegates are advised to understand Basic Excel Skills course prior to being registered on this course.