|Face-to-Face||Starts September 15, 2021||3 days|
Negotiation is an integral part of creating value for an organization and all stakeholders negotiate at different times in the life of every business.
A conflicting situation or point of negotiation is one in which there are opposing interests or when what one wants is not exactly what the other person wants and where both sides prefer to search for solutions, rather than giving in or breaking off contact. Only very few people enjoy dealing with conflicts-either with bosses, peers, subordinates, friends, or strangers. This is particularly true when the conflict becomes hostile and when strong feelings become involved.
Resolving conflict, whether due to negotiation or not, can be mentally exhausting and emotionally draining. But it is important to realize that conflict that requires resolution is neither good nor bad. There can be positive and negative outcomes as would be demonstrated in this course. It can be destructive but can also play a productive role for individuals personally and for different relationships -both personal and professional.
The important point and the highlight of this course is for delegates to appreciate the invaluable benefits of allowing conflicts and managing them skilfully; not to suppress conflicts and not to let them escalate out of control. Many people including trained professionals seek to avoid conflict when it arises but there are many times when they should use conflict as a critical aspect of work to encourage diversity of thoughts and enhance motivation to improve relationships and gain greater trust amongst critical stakeholders