|Face-to-Face||Starts March 29, 2023||3 days|
|Live Virtual||Starts March 29, 2023||3 days|
|LMS: Asynchronous||Starts November 8, 2023||3 week|
The customer is King.
Everyone from the CEO to the customer-facing employees of any organization talks about how important the customer is to their core existence, operation and success. We all try to convince our audience how much we believe in customer service. “Excellent Customer Service, ” is the cliché for catching the customer’s attention but keeping the customer is an art. No matter how complex the business, this art of delivery can be nailed down to propositions that are ever winning and can be applied in each situation such that your good intentions meet the real world. These customer service skills will empower you to value every customer, earn their loyalty (even in the toughest of situations/circumstances) and repeatedly bring business home for your organization or corporation.
By the end of this course, students would have learnt and imbibed ways of;