Total Quality Management

Course ID
Professional Development Programmes
In-Person, Live Online
In Person
Live Online
Total quality management (TQM) is a philosophy, methodology and system of tools aimed at creating and maintaining mechanism of organization’s continuous improvement culture. It involves all departments and employees into improvement of processes and products. It helps to reduce costs and to meet and exceed needs and expectations of customers and other stakeholders of an organization. TQM encompasses the concepts of business and social excellence that is sustainable approach to organization’s competition, efficiency improvement, leadership and partnership. The objectives of this course is to introduce the main principles of business and social excellence, to generate knowledge and skills of students to use models and quality management methodology for the implementation of total quality management in any sphere of business and public sector.
Face-to-FaceStarts March 21, 20243 days
Live VirtualStarts March 21, 20243 days
LMS:OCNStarts April 13, 20243 weeks

It involves all departments and employees in the improvement of processes and products.

In the past, quality control in most organisations was the responsibility of the production department, and it was wrongly assumed to be synonymous with physical inspection of goods before they left the premises. The modern view is that quality control and management are the responsibility of everybody in the organisation, starting with the chief executive officer, including managers, drivers, cleaners and even some external stakeholders like suppliers.

Learning Outcomes

After completing this course, students should be able to:

  • Identify and explain the basic concepts in Total Quality Management (TQM)
  • Differentiate between product quality characteristics and service quality characteristics
  • List the key steps in the control of quality
  • Distinguish between quality of design and quality of conformance to design
  • Explain the process of planning for quality
  • Explain the system of documentation, implementation and assessment of quality
  • Identify and explain specific tools and techniques for quality improvement
  • Explain the role of external and internal customers in setting quality parameters